Refund policy
Return & Refund Policy
Last updated: July 2026
At Restora, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Please read this Return & Refund Policy carefully before submitting a return request.
Return Eligibility
You may request a return within 90 days of receiving your order.
To be eligible for a return, your item must:
• Be unused and in its original condition
• Be returned with all original accessories and components whenever possible
• Be free from damage caused by misuse, accidents, improper handling, or normal wear and tear
Returns that do not meet these conditions may not be eligible for a refund.
Non Returnable Items
The following items are not eligible for return:
• Products that have been used
• Products that have been washed
• Products damaged after delivery due to misuse
• Gift cards
• Final sale items
• Products specifically marked as non-returnable
How To Start A Return
Before returning any item, please contact our customer support team.
Please include:
• Your order number
• The reason for your return
• Photos if the item is damaged or defective
Once your request has been reviewed, we will provide return instructions.
Returns sent without prior authorization may not be accepted.
Return Shipping
Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.
Damaged, Defective Or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please provide:
• Your order number
• Photos of the product
• Photos of the packaging
• Photos of the shipping label
After reviewing your claim, we will provide an appropriate solution, which may include:
• A replacement
• A full refund
• A partial refund
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow 5 to 10 business days for your bank or payment provider to process the refund.
Partial Refunds
In certain situations, we may offer a partial refund without requiring the return of the product.
This decision is made solely at our discretion.
Exchanges
We do not currently offer direct exchanges.
If you wish to purchase another product, we recommend placing a new order after your refund has been processed.
Order Cancellations
Orders may be cancelled before processing begins.
Once an order has entered processing or has been shipped, it can no longer be cancelled.
Customers may still request a return after delivery, provided the product meets the eligibility requirements described in this policy.
Lost Or Stolen Packages
Orders marked as delivered by the shipping carrier are considered fulfilled.
If you believe your package has been lost or stolen after delivery, please contact us.
We will assist you in opening an investigation with the carrier, but we cannot guarantee reimbursement for shipments confirmed as delivered.
Refused Deliveries
If a shipment is refused or returned because of an incorrect shipping address provided by the customer, any shipping costs, return fees, customs charges, or carrier fees incurred may be deducted from the refund.
Return Address
Please note that our return address may be different from the shipping address shown on your package.
Do not return any item without contacting us first.
Unauthorized returns may not be accepted.
Chargebacks
If you experience any issue with your order, we encourage you to contact our customer support team before opening a payment dispute or chargeback.
Our team is committed to resolving issues quickly and fairly.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact our customer support team.