Terms of service
TERMS & CONDITIONS
Last updated: July 2026
Welcome to Restora.
These Terms & Conditions govern your access to and use of the Restora website, products and services. By accessing our website or purchasing from us, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website.
1. Company Information
This website is operated by Restora.
Throughout these Terms, the words "we", "our", and "us" refer to Restora.
2. Eligibility
By using this website, you confirm that:
• You are at least the age of majority in your country or state of residence.
• You have the legal capacity to enter into a binding agreement.
• All information you provide is accurate and complete.
3. Products
We strive to ensure that all product descriptions, specifications, photographs, videos and pricing displayed on our website are as accurate as possible.
However, we do not guarantee that every image perfectly represents the actual appearance of the product.
Product colours may vary depending on your device's screen settings.
Measurements shown are approximate and minor manufacturing variations may occur.
4. Pricing
All prices displayed on our website are shown in the selected currency.
Prices may change without prior notice.
Taxes, duties and shipping costs are calculated separately where applicable during checkout.
We reserve the right to correct pricing errors at any time.
If an obvious pricing error occurs, we may cancel the affected order and issue a full refund.
5. Orders
Submitting an order does not automatically constitute acceptance.
All orders remain subject to review and acceptance.
We reserve the right to:
• Refuse any order
• Cancel any order
• Limit quantities purchased
• Request additional verification before shipping
This may occur for reasons including suspected fraud, pricing errors, payment verification issues or stock availability.
6. Payment
Payment must be received before an order is processed.
We accept the payment methods displayed during checkout.
All payments are securely processed through our payment providers.
We never store your complete payment card information.
7. Order Confirmation
After placing an order, you will receive an order confirmation email.
This email confirms that we have received your order.
A legally binding purchase agreement is only formed once your order has been dispatched.
8. Availability
Although we make every effort to maintain accurate inventory, product availability cannot be guaranteed.
If an item becomes unavailable after purchase, we reserve the right to:
• Cancel the order
• Offer an alternative product
• Issue a full refund
9. Shipping
Shipping information is governed by our Shipping Policy.
Estimated delivery times are provided for guidance only.
Delivery delays caused by customs authorities, shipping carriers, weather conditions or other events beyond our reasonable control do not constitute grounds for cancellation or compensation.
10. Returns
Returns are governed exclusively by our Return & Refund Policy.
Customers should review this policy before placing an order.
11. Product Use
Restora products are designed to improve comfort, relaxation and ergonomic support.
They are intended for personal use only.
Customers should always follow the instructions supplied with the product.
Improper use, modification or misuse may reduce effectiveness and could result in injury.
Restora accepts no responsibility for damage caused by misuse.
12. Medical Disclaimer
Our products are not medical devices.
They are not intended to diagnose, treat, cure or prevent any disease or medical condition.
Nothing on this website should be interpreted as medical advice.
Always consult a qualified healthcare professional regarding any medical concerns.
Do not disregard professional medical advice because of information found on this website.
13. Pregnancy Disclaimer
Our pregnancy products are designed solely to provide ergonomic support and additional comfort.
Every pregnancy is different.
If you have:
• A high-risk pregnancy
• Pregnancy complications
• Chronic pain
• Medical concerns
please consult your physician, midwife or healthcare provider before using our products.
Individual experiences may vary.
14. Limitation of Liability
To the maximum extent permitted by law, Restora shall not be liable for:
• Indirect damages
• Consequential damages
• Incidental damages
• Loss of profits
• Loss of business
• Loss of data
Our maximum liability shall never exceed the purchase price paid for the relevant product.
15. Warranty Disclaimer
Except where required by applicable law, all products are provided "as is" and "as available."
We do not guarantee uninterrupted availability of our website or products.
16. Intellectual Property
All content available on this website, including but not limited to:
• Logos
• Product names
• Graphics
• Icons
• Images
• Videos
• Product photography
• Website design
• Text
• Branding
• Software
• Layout
is the exclusive property of Restora or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, published, transmitted, sold, or otherwise exploited without our prior written permission.
17. User Content
If you submit reviews, comments, photographs, videos or other content to Restora, you grant us a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, modify, publish and display such content for marketing and commercial purposes.
You confirm that you own the rights to any content you submit.
18. Customer Reviews
We welcome honest customer feedback.
However, we reserve the right to remove reviews that:
• Are fraudulent
• Contain offensive language
• Include personal information
• Promote competitors
• Violate applicable laws
19. Promotions & Discount Codes
Discount codes:
• Cannot be combined unless expressly stated.
• Have no cash value.
• May expire without notice.
• May be cancelled if fraudulent activity is detected.
We reserve the right to modify or discontinue promotions at any time.
20. Gift Cards
If Restora offers gift cards in the future, they:
• Are non-refundable unless required by law.
• Cannot be exchanged for cash.
• May be subject to expiration where permitted by applicable law.
21. Fraud Prevention
To protect our customers, we reserve the right to:
• Verify payment information
• Request identity verification
• Delay shipment while verification is completed
• Cancel suspicious orders
Orders suspected of fraud may be refused without notice.
22. Chargebacks
If you experience any issue with your purchase, we encourage you to contact our customer support team before initiating a payment dispute or chargeback.
We are committed to resolving issues quickly and fairly.
Fraudulent chargebacks may result in future purchase restrictions.
23. Website Availability
Although we strive to keep our website available at all times, we do not guarantee uninterrupted access.
The website may occasionally be unavailable due to:
• Maintenance
• Technical issues
• Security updates
• Circumstances beyond our control
24. Third Party Services
Our website may include links or integrations with third-party services.
We are not responsible for the content, policies, products or services provided by third parties.
Your use of third-party services is governed by their own terms and policies.
25. Privacy
Your use of this website is also governed by our Privacy Policy.
By using our website, you acknowledge that you have read our Privacy Policy.
26. Force Majeure
Restora shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:
• Natural disasters
• Floods
• Fires
• Pandemics
• Government actions
• War
• Civil unrest
• Internet outages
• Power failures
• Carrier delays
• Customs delays
• Supply chain disruptions
27. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to our business operations.
Nothing contained in these Terms limits any mandatory consumer rights available under the laws of the customer's country of residence.
28. Severability
If any provision of these Terms is determined to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.
29. No Waiver
Failure by Restora to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.
30. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Shipping Policy and Return & Refund Policy, constitute the entire agreement between you and Restora regarding your use of this website and the purchase of our products.
31. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Changes become effective immediately upon publication on this website.
Your continued use of the website constitutes acceptance of the updated Terms.
32. Contact Us
If you have any questions regarding these Terms & Conditions, please contact our customer support team.