Shipping policy
Shipping Policy
Last updated: July 2026
Thank you for shopping with Restora.
We are committed to delivering your order as quickly and safely as possible. Please review our shipping information below.
Processing Time
All orders are processed within 1 to 5 business days after your order has been placed and payment has been successfully received.
Orders are processed Monday through Friday, excluding public holidays.
Please note that during periods of high demand, promotional events, or holidays, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
Estimated Delivery Time
After your order has been shipped, estimated delivery time is typically:
7 to 17 business days
Delivery times are estimates only and are not guaranteed.
Shipping times may vary due to factors outside of our control, including but not limited to:
• Customs inspections
• Weather conditions
• Carrier delays
• High shipping volumes
• Local delivery services
• Public holidays
While most orders arrive within the estimated timeframe, occasional delays may occur.
Shipping Destinations
We currently ship to:
• United States
• Canada
• United Kingdom
• Australia
• New Zealand
If your country is not available during checkout, we are currently unable to ship to your location.
Shipping Costs
Shipping charges are displayed during checkout before payment is completed.
We may occasionally offer free shipping promotions, which will be clearly indicated on our website.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number, where available.
Please allow up to 72 hours for tracking information to become active after receiving your shipping confirmation.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If an incorrect or incomplete shipping address is provided, we may be unable to modify the order once processing has begun.
We are not responsible for packages delayed, lost, or returned due to incorrect shipping information provided by the customer.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities.
These charges, when applicable, are the responsibility of the customer and are not included in the purchase price or shipping cost.
Lost or Delayed Shipments
If your package has not arrived within the estimated delivery window, please contact our customer support team.
We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue as quickly as possible.
Please note that investigations conducted by shipping carriers may require additional processing time.
Damaged Orders
If your package arrives damaged, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
• Your order number
• Photos of the damaged product
• Photos of the shipping packaging
• Photos of the shipping label
We will review your request and provide an appropriate solution.
Multiple Shipments
If your order contains multiple items, they may be shipped separately depending on product availability and warehouse location.
You will receive separate tracking information for each shipment when applicable.
Contact Us
If you have any questions regarding our Shipping Policy or your order, please contact our customer support team.
We will be happy to assist you.